I worked on this project as an Interaction Designer and User Researcher cosponsored by the Department of Construction Management and the HCDE department at the University of Washington.

 

I was part of a small team alongside HCDE professors UW's Tech Department staff. I led the design and research process for a new concept pitch to UW leadership team top fund a new application for building maintenance using smart building information modeling date (BIM technology). 

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Facilities Maintenance User Research 
I conducted contextual inquiry with a group of maintenance personnel to understand their core day to day work tasks, behaviors, motivations, tech needs and current pain points. 

 

Service Design
I created swim lane diagrams to identify current process bottlenecks and developed a detailed strategy for improvement.   

 

Process Improvement Strategy
I worked along a professor in Construction Management to formulate the overall process improvement strategy and defining both long term and short term goals.

 

Concept Validation 
I coordinated usability studies and presentations with senior leadership at UW to gain alignment on early concepts. I created paper prototypes and tested them with end users to flush out ideas quickly and often.